Frequently Asked Questions
Everything you need to know about our exquisite collections and services.
What materials are used in Al Syed Jewellers' pieces?
We use premium materials including certified 22K and 18K gold, sterling silver, and ethically sourced gemstones. Each piece undergoes a rigorous quality check to ensure lasting brilliance.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Delivery times vary by location, typically ranging from 7 to 14 business days, and all shipments are fully insured.
How can I determine my correct ring size?
We provide a comprehensive Size Guide on our website. Alternatively, you can visit any of our physical boutiques for a professional fitting or request a complimentary physical ring sizer via our support team.
What is your return and exchange policy?
We offer a 14-day return policy for most items in their original, unworn condition. Please note that custom-made or engraved pieces are final sale and cannot be returned.
Do you provide jewelry cleaning and maintenance?
Yes, we offer complimentary professional cleaning services for all Al Syed Jewellers purchases. We recommend bringing your fine jewelry in once a year for a safety check on stone settings.
Can I request a custom jewelry design?
Absolutely. Our master craftsmen specialize in bespoke designs. You can book a consultation through our 'Custom Orders' page to bring your unique vision to life.